If the scanned image of your passport is rejected during the KETA application, it usually means the file did not meet the system’s requirements. Common reasons include unclear images, cropped or tilted passports, glare on the page, or missing information. To fix this, ensure that the entire passport information page is captured clearly, with no blur or shadows. The image must be high-resolution and show all details, including your photo, passport number, and expiration date.

Rescan your passport in good lighting using a flat surface and avoid using filters or editing tools. Once corrected, re-upload the proper image and proceed with your application. Rejections due to image quality can delay approval, so accuracy is essential. If you need help, ETAPORTAL offers expert assistance to ensure your documents are accepted and your application proceeds smoothly.